Frequently Asked Questions

Everything you need to know about your Floris beauty journey.

Are Floris products tested on animals?

Absolutely not. Floris is committed to cruelty-free beauty. All our products are developed without animal testing and we only partner with suppliers who uphold these ethical standards.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status in real-time.

What is your return policy for skincare products?

We offer a 30-day satisfaction guarantee. If a product isn't right for your skin, you can return it within 30 days of purchase for a full refund or exchange, provided at least 50% of the product remains.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7-14 business days. Customs duties may apply depending on your region.

Are your ingredients safe for sensitive skin?

Yes, our formulas prioritize clean, dermatologically-tested ingredients. However, as everyone's skin is unique, we recommend performing a patch test or consulting the full ingredient list on the product page.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.