Returns & Exchanges

At Floris, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day return policy for unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Carefully place the products in their original box, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email and securely attach it to the outside of your package.

• 4.
  Receive Your Refund

  Once our team inspects the returned items at our warehouse, your refund will be processed to your original payment method within 5-7 business days.